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Getting started (driver)

Before you can haul with Offload, you need the app on your phone and you need to be signed in. This takes about 5 minutes. You'll need your phone and the email your company uses for you.

New to Offload? The Getting started overview shows how the whole team gets set up.

Download the app

Get Offload from your phone's app store.

  1. 1

    Open your app store

    On an iPhone, open Offload on the App Store. On Android, open Offload on Google Play.
  2. 2

    Install it

    Tap Get (iPhone) or Install (Android) and wait for it to finish.
  3. 3

    Open Offload

    Find the orange and black logo on your home screen and tap it.

Sign in the first time (your invite)

The first time, your dispatcher invites you by email. This is how you join your company in Offload.

  1. 1

    Find your invite email

    Your dispatcher sent you an email from Offload. The subject says something like "You've been invited to Offload". Don't see it? Check spam or junk, or text your dispatcher to resend it.
  2. 2

    Tap the invite link

    Open the email on your phone and tap Accept Invite (or Join). It opens a page in your browser and asks you to sign in.
  3. 3

    Choose how to sign in

    Use Continue with Google if you have a Gmail account (it's fastest, no password to remember). If you don't use Gmail, sign in with your email and a password instead.
  4. 4

    Go back to the app

    After you sign in, open the Offload app again. You're in.
Use the same email the invite was sent to

If you sign in with a different email, the app won't know who you are and your loads won't show up.

Sign in next time (sign-in code)

Once you've joined, you sign in right inside the app. No invite link needed. Offload emails you a one-time code each time.

  1. 1

    Open the app

    If you got signed out, the app shows "Welcome to Offload" with an email box. The screen says "Enter your Offload account email and we'll send you a sign-in code."
  2. 2

    Type your email

    Use your work email (the same one your company has on file). Tap Send me a code.
  3. 3

    Check your email

    Offload emails you a 6-digit code. Open your inbox and find it. No code? Wait a moment, then tap Resend code.
  4. 4

    Enter the code

    Type the 6 digits into the app and tap Sign In. That's it, you're in.
TipPrefer a password? On the email screen, tap Use password instead, then enter your email and password. Forgot it? Tap Forgot password? and Offload emails you a reset link.

You're in

After you sign in, the bottom of the screen shows your tabs. Drivers usually see My Schedule, Scan Permits, and All Projects (you may also see an Inbox). Head to Finding Your Loads next.

When something goes wrong

A few common snags and what to do:

  • Invite email didn't arrive. Check spam. Ask your dispatcher to resend it.
  • "This invite has expired." Ask your dispatcher to send a new one. Invites expire after a few days.
  • Code didn't arrive. Check spam. Wait a moment, then tap Resend code. Make sure you typed your email right.
  • "Incorrect or expired code." Codes don't last long. Tap Resend code for a fresh one and enter it quickly.
  • Signed in but My Schedule is empty. Make sure you used the email your company has on file. Ask your dispatcher to check.
  • Can't find the app after installing. Swipe down on your home screen and search "Offload".

Still stuck? Email support@letsoffload.com or call your dispatcher.

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